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Who is Richelle Shaw?

Richelle owns Communication Experts, Inc. which provides local and long distance telecommunications service to small to medium size businesses.  She also owns FreshStart Telephone which provides local service to residential customers in the Las Vegas area. 

Richelle after graduation from college worked for several start up and small businesses before relocating to Las Vegas, Nevada in 1993. She was hired at a small switched long distance reseller.  She began in sales and was promoted 5 times in 4 years to lead the company as Executive Vice President.Richelle watched long distance rates and profit margins erode. She noticed that even though revenue was high, profits were low.  She suggested many changes to her absentee boss to redefine his company.  Fortunately, for Richelle, her boss was not willing to revamp, regroup and restart. 

They negotiated a deal for purchase.  Richelle became President, CEO and owner. She recognized the evolution of the telecommunications industry.  In a radical move, she dismantled the core business by selling off unprofitable divisions.  The dismantlement reduced the employees from 52 to 6 and reduced revenue from several hundred thousand per month to just over $30,000.  Many individuals in the community, including her former boss thought she was crazy however, she only kept the most profitable business as well as the divisions she thought would continue to grow into the new millennium.   She added another division following Dan Kennedy techniques that has the other telephone companies wondering how she does it.  She added a residential customer base and started FreshStart Telephone.  Now, with over 4,000 customers and over $1 million in revenues per year, Richelle has transformed a business that was high in revenue low on profits to lower in revenue but high in profits. 

She has been nominated for Top 40 Under 40 of Las Vegas, GreenLeaf Award and Distinguished Women of Nevada.  She holds a Bachelors of Arts from University of California Los Angeles (UCLA).  She was previous owner of workZ.com where she was an internet authority frequently quoted and featured in several publications, including Entrepreneur Magazine, Inc Magazine, USA Today and many online content sites. 

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